Frequently Asked Questions
We usually ship within 1-2 business days of the order date. Please allow an additional 3-5 business days for shipping. We ship via USPS First Class from Dallas, TX.
Please contact us at firstname.lastname@example.org before placing the order if you need expedited shipping.
If you need to change your shipping address please email us at email@example.com. Please keep in mind that this may delay your shipment.
Yes! We ship worldwide. Shipping cost to anywhere outside the U.S. is a flat $9 fee. Please allow 14-21 days to receive your product if outside the U.S. All products are shipped via USPS from Dallas, TX.
Yes, you have 14 days to return the product for a full refund. You can read about our return policy by clicking here.
Yes, the product comes with a one year manufacturer's warranty. You can read about our warranty policy here.
You can download the user manual here.
No! We have enough things to charge and your wallet should not be an addition to that list.
Walli runs on CR2032 coin cell battery that lasts over 6 months. Once the battery is dead, simply replace it. This battery is readily available on Amazon or at Walmart.
You can retrieve the code through the app by clicking on "Lost Your Code?". Here is a video demonstration.
Start by emailing us at firstname.lastname@example.org with the following information.
- Company Name
- Initial Order Quantity
- Phone Number
The best way to contact us is via email at email@example.com Please allow 2-3 business days for a response.
You can also contact us via Live Chatstrong> on our website. Click on the Chat icon in the bottom right of our website.strong>